> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendway.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Place a test order

> Walk through the popup as a real buyer to confirm everything works end to end.

The fastest way to verify your setup is to place a real order from your live store. You can cancel or refund it afterwards in Shopify. The setup guide on the app's Home page marks this step done after your first popup order.

<Steps>
  <Step title="Open a product on your live storefront">
    Don't use Shopify's theme preview — use the actual live URL. Theme previews don't load app embeds the same way.
  </Step>

  <Step title="Add to cart and click the Sendway button">
    Sendway adds a sibling button next to every native Shopify checkout / Buy-Now button. The popup should open right away.

    <Tip>
      Can't see the button? Open **Online Store → Themes → Customize → Theme settings → App embeds** and confirm Sendway is switched **on** and saved. Also check you've picked a plan and turned on a delivery method for your country.
    </Tip>
  </Step>

  <Step title="Fill in the popup as a buyer would">
    * Enter name, phone, and email
    * Switch between the **office** and **address** options to confirm both work
    * Search for a courier office by city or street and pick one — the price next to each courier comes live from your Shopify shipping rates
    * Click the confirm button
  </Step>

  <Step title="Confirm the order arrived">
    The order appears in **Shopify admin → Orders** within a few seconds, tagged `sendway`, with the chosen courier and office on it — and on the **Sendway → Orders** page, ready for label printing.

    <Check>
      Order in Shopify + correct delivery details + correct price = you're ready to launch.
    </Check>
  </Step>
</Steps>

<Note>
  Want to cancel the test order? Use Shopify's standard cancel + refund flow. If you already sent it to a courier from the Orders page, also click **Cancel label** there.
</Note>

## What to test before going live

<AccordionGroup>
  <Accordion title="Mobile and desktop">
    Open the popup on a phone (or your browser's mobile preview). Most stores in the region get 70%+ of orders from mobile.
  </Accordion>

  <Accordion title="Every country you ship to">
    The popup shows different courier brands per country. Test at least one order per active shipping zone.
  </Accordion>

  <Accordion title="Office and address delivery">
    If you enabled both, place one order to an office and one to an address to confirm both flows and prices look right.
  </Accordion>

  <Accordion title="Direct checkout (Pro)">
    If you switched Mode to Direct checkout, confirm the order is created straight from the popup and that the card option (if enabled) hands off to Shopify checkout correctly.
  </Accordion>
</AccordionGroup>

<Card title="Next: customize the popup" icon="arrow-right" href="/popup/overview" horizontal>
  Branding, fields, checkout mode, and more.
</Card>