> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendway.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Post-purchase upsells

> One-click offers shown right after a buyer places an order.

<Tip>**Plan:** Pro.</Tip>

An upsell is an extra offer shown **after** the order is placed. The order already exists, so accepting appends the item to that same order with one tap: no re-entering details, no second checkout, one shipment and one COD amount. Declining leaves the order untouched.

Open **Settings → Upsells** to build your groups.

## Groups and steps

A qualifying buyer goes through **one group**. Its steps play one after another, then the buyer reaches the thank-you page. You can create as many groups as you like, with up to **10 steps** in each.

<Steps>
  <Step title="Create a group">
    Give it a name, then set the **trigger**: any cart, or specific products. You can also require a **minimum order total**.
  </Step>

  <Step title="Choose where it shows">
    Any combination of three placements, at least one required:

    * **Order modal (1 Step Checkout)**: on the confirmation screen inside the popup
    * **Thank-you page**: Shopify's post-checkout page
    * **Order status page**: the customer-account order view

    The order-modal placement only fires in [1 Step Checkout](/popup/direct-checkout). If your shop runs 2 Step Checkout, use the thank-you and order-status placements, which work in either mode.
  </Step>

  <Step title="Add offer steps">
    Per step: the product and either a pinned variant or "buyer chooses the variant", a discount (none, percentage, or fixed), and the copy: headline, offer title, description and button text. Out-of-stock products are refused.
  </Step>

  <Step title="Activate and test">
    Switch the group on, place a test order, and walk through the offer as a buyer.
  </Step>
</Steps>

## What makes a good upsell

<AccordionGroup>
  <Accordion title="Complementary, not random">
    Offer what naturally goes with the purchase: the matching accessory, a refill, a care kit.
  </Accordion>

  <Accordion title="A real discount">
    Set a visible discount against the normal price. It gives the buyer a reason to accept on the spot.
  </Accordion>

  <Accordion title="Cheap relative to the cart">
    Impulse add-ons work best well under the value of the main purchase.
  </Accordion>

  <Accordion title="Don't stack too many steps">
    Ten steps are allowed; one or two convert. After two declines, let the buyer get to their confirmation.
  </Accordion>
</AccordionGroup>

<Note>
  Upsells act on an order that already exists. That is why the in-popup placement needs 1 Step Checkout: in 2 Step Checkout there is no order yet when the popup closes.
</Note>