> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendway.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage orders

> Send orders to couriers, print labels, and track shipment status — all from one screen.

The **Orders** page is where fulfillment happens, on every plan. Every order lands here automatically. From one screen you can pick the delivery method, send the order to your courier, print the label, and watch the status update on its own.

## Tabs

<Columns cols={5}>
  <Card title="All">Everything.</Card>
  <Card title="New">Waiting to be sent.</Card>
  <Card title="Shipped">Sent to the courier, in transit.</Card>
  <Card title="Completed">Delivered to the buyer.</Card>
  <Card title="Canceled">Canceled orders and labels.</Card>
</Columns>

## What you can do on each row

<Steps>
  <Step title="Check the delivery method">
    The Delivery method column shows what the buyer picked in the popup. Click it to change the method or office before sending. Orders that came through Shopify's native checkout can be assigned a method here too.
  </Step>

  <Step title="Fix details if needed">
    Click the customer or address to correct a typo, change the office, or update the phone before the label exists. Orders created by Sendway can also have their products edited (**Edit order**).
  </Step>

  <Step title="Send">
    Click **Send** — Sendway picks the matching courier account (you can override it in the dialog), creates the label, and stores the tracking number on the row. The order moves to **Shipped**.
  </Step>

  <Step title="Print the label">
    Click the print icon next to the tracking number to open the courier's official label PDF.
  </Step>
</Steps>

**In bulk:** select rows with the checkboxes — on the New tab the action is **Send selected**, on Shipped/Completed it's **Print labels**, which merges everything into one PDF for the printer.

## Status tracking

Once an order has a label, Sendway checks the courier automatically. Each row shows one clear badge — **New → Awaiting label → Sent → Delivered / Returned / Canceled** — with the courier's own status text underneath, and the same status syncs to the Shopify order. Use **Update status** in the row menu to refresh on demand.

<Note>
  Shipments waiting too long at a pickup office get an orange **overdue** marker (with how many days they've waited), so refused-in-the-making parcels stand out before they bounce back.
</Note>

## Know your buyer before you ship

* **Risk indicator** — a thumbs-down next to the customer appears when their phone has reports in NekorekTen or a poor pickup record in NepoStop. Click it for the details. It never blocks anything — it informs your send decision. See [Blocklist](/popup/fraud-protection).
* **AI office matching (Pro)** — for orders from Shopify's native checkout where the buyer typed an address but your method delivers to offices, Sendway can suggest the right courier office. A ✨ icon appears on the row; click it to review and confirm the suggestion. Switch it on at **Checkout settings → Delivery methods → AI office matching**.
* **Send SMS** — message the buyer from the row menu (delivery updates, pickup reminders). See [SMS](/orders/sms).
* **Resend receipt** (Starter+) — re-email the fiscal receipt on card-paid orders. See [Fiscal receipts](/fiscal/receipts).

## Common workflows

<AccordionGroup>
  <Accordion title="Process a batch of yesterday's orders">
    Open the **New** tab in the morning. Skim the list, fix anything that looks off, select all, **Send selected**, then **Print labels** in one batch.
  </Accordion>

  <Accordion title="Re-send a refused COD shipment">
    Open the order, change the address or office, and **Send** again. The new label replaces the old one on the row.
  </Accordion>

  <Accordion title="Cancel a shipment that hasn't been picked up">
    Use **Cancel label** in the row menu — Sendway cancels it with the courier. Cancel or refund the order itself in Shopify as usual.
  </Accordion>

  <Accordion title="Chase a parcel stuck at the office">
    Watch for the orange overdue marker, then **Send SMS** to the buyer with a pickup reminder — the "Ready for pickup" template is one click.
  </Accordion>
</AccordionGroup>

<Note>
  On the **Free** plan, sending pauses once you've used your 50 included orders for the month — you'll see a clear message on Send. Upgrade to continue immediately, or wait for the counter to reset.
</Note>