> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendway.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS

> Text your buyers about their order — pay per message, on every plan.

Send transactional SMS to buyers straight from an order: shipping confirmations, pickup reminders, delivery follow-ups. Available on **every plan** — you pay per message on your Shopify bill, nothing monthly.

## Sending an SMS

<Steps>
  <Step title="Open the order's row menu and pick Send SMS">
    The action appears whenever the buyer's phone number can receive SMS.
  </Step>

  <Step title="Write the message — or pick a template">
    Six ready-made templates: **Cart reminder, Order confirmed, Order shipped, Ready for pickup, Delivered, Thank you**. Insert live variables with one click: order number, total, customer name, city, courier, tracking number, tracking link.
  </Step>

  <Step title="Check the counter">
    A live counter shows exactly how many SMS segments your text uses and what it will cost before you send.
  </Step>

  <Step title="Send now or later">
    Send immediately, or delay by 5 minutes up to 1 day (handy for "ready for pickup" nudges). Scheduled messages can be canceled any time before they go out — canceled messages are never charged.
  </Step>
</Steps>

<Tip>
  Cyrillic messages are automatically transliterated to Latin before sending — "Здравей" becomes "Zdravey" — which keeps each message within the cheap 160-character segment size instead of Unicode's 70.
</Tip>

## Pricing

| Destination               | Price per segment |
| ------------------------- | ----------------- |
| Bulgarian numbers         | **\$0.10**        |
| Other supported countries | **\$0.18**        |

* A **segment** is up to 160 characters (or 153 each when a long text splits into several parts). The composer always shows the segment count before you send.
* You're charged **only for successfully sent** messages, as a usage line on your Shopify bill. Failed sends cost nothing.
* SMS charges share the same **\$500 per 30 days** safety ceiling as order overage — Shopify never lets Sendway bill past it.

## The SMS History page

Open **SMS History** in the navigation to see every message: status (scheduled / sent / failed / canceled), recipient, linked order, text, segment count, cost, and source — **Manual**, **Automation**, or **Shopify Flow**. The header shows this billing period's sent count and total bill. Scheduled-but-unsent messages have a **Cancel** action.

## Automating with Shopify Flow

Sendway plugs into Shopify Flow, so you can automate messages instead of sending by hand:

* **Triggers** — Sendway shipment **accepted by courier**, **arrived at office**, **delivered**, **overdue**, and **returned**.
* **Actions** — **Send SMS via Sendway** and **Create shipment via Sendway**.

A classic recipe: *when a shipment arrives at the office → send the "Ready for pickup" SMS automatically*. Flow-sent messages appear in SMS History with the Shopify Flow source badge.