> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendway.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Cash on delivery fees

> Add a fee to COD orders, per country.

<Tip>**Plan:** Starter or Pro.</Tip>

Cash on delivery is the default in much of the region — but it costs you: the courier charges a COD handling fee, refused packages come back on your dime, and cash handling is work. A per-country COD fee passes some of that cost to the buyer (common practice in Bulgaria and Romania) or simply nudges buyers toward prepaid.

Open **Checkout settings → Rules → COD fee** to set fees per country.

## How it works

<Steps>
  <Step title="Add a country">
    Each row in the table is one country.
  </Step>

  <Step title="Set the fee">
    A flat amount in your store currency. Delete the row to stop charging in that country.
  </Step>

  <Step title="Save">
    From then on, orders paid with cash on delivery get the fee added as its own line — visible to the buyer before they confirm, and on the order afterwards.
  </Step>
</Steps>

<Note>
  The fee only applies when the buyer pays cash on delivery. Prepaid (card) orders never get it.
</Note>

## How buyers see it

* **Direct checkout (Pro):** the fee shows in the popup's summary for the buyer's country and is added to the created order.
* **Shopify checkout mode:** the fee is applied when the COD order is created, and the thank-you page shows it as a separate line so there's no surprise.

## Tips on setting the fee

<AccordionGroup>
  <Accordion title="Match what the courier charges you">
    Look up the COD handling fee in your courier's price list and pass through the same amount. You're not profiting from it, but you're not losing on it either.
  </Accordion>

  <Accordion title="Don't set it too high">
    A fee well above the courier's real charge pushes price-sensitive buyers away. €1–2 is the sweet spot in most markets.
  </Accordion>

  <Accordion title="Combine with a free-shipping threshold">
    A common pattern: free shipping over a threshold, small COD fee always. Buyers can pay by card to skip the fee.
  </Accordion>
</AccordionGroup>

## Going deeper: payment rules

Want to hide cash on delivery entirely for high-value carts, or only allow it for certain products? Use [payment rules](/payments/rules).