> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendway.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Checkout rescue

> Ask leaving buyers why, and win some of them back with a tailored offer.

<Tip>**Plan:** Pro. Formerly called Exit Nudge.</Tip>

When a buyer starts checking out and then tries to leave, Checkout rescue shows a short prompt: first it asks **why** they're leaving, then it responds with the reaction you configured for that answer, such as a discount, a message, or a contact card.

Open **Settings → Checkout rescue** to set it up.

## How it works for the buyer

<Steps>
  <Step title="The buyer tries to leave">
    Closing or navigating away from the popup triggers the survey, at most as often as you allow.
  </Step>

  <Step title="One question">
    Your question with the reasons you've enabled, shown in a shuffled order. The buyer taps one or skips.
  </Step>

  <Step title="A tailored reaction">
    Based on the reason, the buyer sees the reaction you configured, or nothing if you chose no reaction for that answer.
  </Step>
</Steps>

## Setting it up

<Steps>
  <Step title="Write the question and pick reasons">
    One short question, plus the answers to show. The catalog covers the common cases: shipping too expensive, delivery too slow, no convenient pickup point, price too high, wanted to pay by card, I have questions, changed my mind, just browsing, other. At least one has to stay active.
  </Step>

  <Step title="Choose a reaction per reason">
    For each active reason pick what happens next:

    * **Coupon**: offer one of your existing active Shopify discounts, with your own description and an optional countdown in seconds. Claiming applies it to the cart and returns the buyer to checkout.
    * **Message**: a custom reassurance or explanation.
    * **Confirmation**: a mini recap of their cart as a final prompt to finish.
    * **Urgency**: a short "stock is limited" style note.
    * **Contact**: your phone, Viber, or a link, for buyers with questions.
    * **No reaction**: just record the answer.

    Message-style reactions take a headline, the message itself, and the wording of the stay and leave buttons.
  </Step>

  <Step title="Set the frequency and save">
    **Every time**, **once a session**, or **once a day**.
  </Step>
</Steps>

## Where the results show

The **Home** dashboard gets a **Checkout rescue** card covering the last 30 days: how many times it was shown, how many orders it recovered, the recovery rate, and the revenue protected, plus a **"Why buyers leave"** breakdown of the answers. The card hides itself until the survey has actually been shown.

The reason a buyer gave also travels with them: it appears on the matching row on the [Abandoned carts](/orders/abandoned-carts) page and on the order if they come back and buy.

<Note>
  Keep the coupon modest and honest. If the discount is too aggressive, buyers learn to abandon checkout on purpose to trigger it.
</Note>