> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendway.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Upsells

> One-click post-purchase offers shown right after a buyer places a direct order.

<Tip>**Plan:** Pro, with [Direct checkout](/popup/direct-checkout) switched on.</Tip>

An upsell is an extra offer shown **after** the order is placed — full screen, right on top of the confirmation. The buyer's order is already safe, so there's zero risk to the sale: accepting adds the item to the *same* order with one click (no re-entering details, no second checkout), declining just moves on.

Open **Checkout settings → Upsells** to build your funnels.

## What the buyer experiences

<Steps>
  <Step title="Order confirmed">
    The buyer confirms in the popup and immediately sees an "order confirmed" screen with your offer on it.
  </Step>

  <Step title="The offer">
    A product with an image, variant picker, and its discounted price. If your funnel has several steps, they're shown one at a time ("Step 1 of 2").
  </Step>

  <Step title="One click">
    **Accept** adds the product to the order they just placed and shows the new total. **Decline** moves to the next step or closes.
  </Step>

  <Step title="Done">
    The buyer lands on the standard Shopify order-status page. Everything they accepted is part of the one order — one shipment, one label, one COD amount.
  </Step>
</Steps>

## Building a funnel

<Steps>
  <Step title="Create a funnel">
    Give it a name and choose when it triggers — for example, when specific products (or any product) are in the order.
  </Step>

  <Step title="Add offer steps">
    Pick the product to offer at each step and set its discount. Keep it to one or two steps — every extra step costs attention.
  </Step>

  <Step title="Save and test">
    Place a test order through direct checkout and walk through the offer as a buyer.
  </Step>
</Steps>

## What makes a good upsell

<AccordionGroup>
  <Accordion title="Complementary, not random">
    Offer what naturally goes with the purchase: the matching accessory, a refill, a care kit. Relevance is what converts.
  </Accordion>

  <Accordion title="A real discount">
    The pitch is "only now, at this price, with zero extra effort." A visible discount against the normal price is the engine of the whole mechanic.
  </Accordion>

  <Accordion title="Cheap relative to the cart">
    Impulse add-ons work best well under the value of the main purchase.
  </Accordion>

  <Accordion title="Don't stack too many steps">
    One strong offer beats three mediocre ones. Buyers who decline twice are done — let them get to their confirmation.
  </Accordion>
</AccordionGroup>

<Note>
  Upsells require direct checkout because the offer edits an order that already exists — in the default Shopify-checkout mode there's no order yet when the popup closes.
</Note>