> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sendway.eu/llms.txt
> Use this file to discover all available pages before exploring further.
# Plans
> Free, Starter, Pro — what's included, order allowances, and how to choose.
Sendway has three plans. **Every plan** includes the checkout popup, every courier brand, all buyer languages, order management with label printing, and courier integrations. Paid plans add custom branding, checkout rules, fiscal receipts, and (on Pro) direct checkout with its growth tools.
## At a glance
**\$0 / month**
50 orders per month included. The popup pauses when you hit the cap.
\*\*$21.99 / month**
300 orders included, then $0.10 per extra order — no hard stop.
\*\*$45.99 / month**
1,500 orders included, then $0.10 per extra order — no hard stop.
**Paid plans start with a 7-day free trial.** You can cancel any time during the trial and pay nothing. The trial is offered once per store — if you switch plans mid-trial, the remaining trial days are forfeited.
## Feature comparison
| Feature | Free | Starter | Pro |
| ------------------------------------------------------------ | :----------: | :---------: | :---------: |
| Orders per month included | 50 | 300 | 1,500 |
| Extra orders beyond the allowance | popup pauses | \$0.10 each | \$0.10 each |
| Checkout popup with office/locker/address pickup | ✓ | ✓ | ✓ |
| All courier brands, all buyer languages | ✓ | ✓ | ✓ |
| Courier integrations (labels, tracking, status sync) | ✓ | ✓ | ✓ |
| Order management page | ✓ | ✓ | ✓ |
| SMS to buyers (pay per message) | ✓ | ✓ | ✓ |
| Abandoned cart recovery | ✓ | ✓ | ✓ |
| Hide Shopify's checkout buttons | ✓ | ✓ | ✓ |
| Custom branding (colors, rounding, store font) | — | ✓ | ✓ |
| Remove the "Powered by Sendway" badge | — | ✓ | ✓ |
| Payment & delivery rules | — | ✓ | ✓ |
| Cash-on-delivery fees per country | — | ✓ | ✓ |
| Fiscal cash receipts (Наредба Н-18, Bulgaria) | — | ✓ | ✓ |
| Per-product parcel dimensions | — | ✓ | ✓ |
| Direct checkout (buyer completes the order inside the popup) | — | — | ✓ |
| Live courier-calculated shipping prices | — | — | ✓ |
| Post-purchase upsells | — | — | ✓ |
| Exit Nudge (exit-intent offers in the popup) | — | — | ✓ |
| Blocklist (block emails/phones, cap quantities) | — | — | ✓ |
| AI office matching for native orders | — | — | ✓ |
## How the order allowance works
Every plan includes a number of orders per 30-day billing period. The counter resets every 30 days — you can see the next reset date on the Billing page.
* **On Free**, the popup stops opening for new buyers once you reach 50 orders. Your store keeps selling — buyers simply check out through Shopify's standard checkout until the counter resets or you upgrade.
* **On Starter and Pro**, there is no hard stop. Each order above the included amount is billed **\$0.10** on your Shopify bill, and the popup keeps working.
When you confirm a paid plan, Shopify tells you that you've "approved an app with a usage limit of $500.00 USD every 30 days." That's a **safety ceiling required by Shopify for every usage-based app**, not a charge — you only pay $0.10 per extra order you actually receive. Most stores never see a usage charge at all.
## How to pick
Start on **Free**. You get the full popup, every courier brand, order management, and label printing — enough to run real orders end to end. Upgrade when you outgrow 50 orders a month or want branding and rules.
**Starter**. Custom colors, corner rounding, your store's font, and no Sendway badge.
**Starter** gives you 300 included orders and never pauses the popup — extra orders cost \$0.10 each.
**Starter** or **Pro** — both include automatic fiscal cash receipts (Наредба Н-18) for card-paid orders, plus the monthly NRA audit file.
**Pro**. Direct checkout creates the order the moment the buyer confirms in the popup — no Shopify checkout step at all. You also get upsells, Exit Nudge, and the Blocklist.
**Pro** for the Blocklist — block known bad emails and phone numbers and cap order quantities before the order is ever placed.
## What happens at the Free 50-order cap
Once your store reaches 50 orders in the current 30-day window, the popup **pauses automatically** — it simply stops appearing on your storefront. Shopify's native checkout buttons keep working, so buyers can still order; they just can't pick a courier office in the popup. Sending new shipments from the Orders page is paused too.
The popup switches back on by itself when the next 30-day window starts, or **instantly** when you upgrade.
## Managing your plan
Open the [Billing page](/settings/billing) to upgrade, cancel, or check your usage. Plan changes and all charges go through Shopify — you never enter a card in Sendway.