Skip to main content
The Orders page is where fulfillment happens, on every plan. Every order lands here automatically. From one screen you can pick the delivery method, create the courier waybill, print the label, and watch the status update on its own. One View dropdown replaces the old tab strip. The stage views split your orders without overlap:

All

New

Waybill ready

Shipped

Completed

Returned

Canceled

Alongside them are the attention views, which appear only while they have something in them: Overdue, Problems, Held, Priority. Search is typo tolerant and covers the order number, buyer and shipping names (including Cyrillic typed in Latin and the other way round), the phone’s last 9 digits, the email and the tracking number. Typing #1042 or a long number jumps straight to that order. Filters combine: courier, payment method, source, delivery status, sales channel, priority, paid or unpaid, held, days waiting at the office, order total range, date range, and sort order. The toolbar footer keeps a running page total and average. When a set of filters is one you use often, save the view; you can keep up to 10. Export orders downloads the current filter or your selection as Excel or CSV, from the day you installed Sendway onwards.

​
What you can do on each row

1

Check the delivery method

The Delivery method column shows what the buyer picked in the popup. Click it to change the method or office before sending. Orders that came through Shopify’s native checkout can be assigned a method here too.
2

Fix details if needed

Click the customer or address to correct a typo, change the office, or update the phone before the waybill exists. Orders created by Sendway can also have their products edited (Edit order).
3

Create the waybill

Click Create waybill. Sendway picks the matching courier account (you can override it in the dialog), creates the label, and stores the tracking number on the row. The order moves to Shipped.
4

Print

The print button offers Label or Label + packing slip. See Packing slips below.
In bulk: select rows with the checkboxes, then Create waybills, Print labels, or Check status. Bulk printing merges everything into one PDF for the printer.

​
Per-shipment options

The Create-waybill dialog can carry courier-specific options for that one parcel, on every plan. What is offered depends on the courier: A row that used manual options is marked, so you can see it later.

​
Status tracking

Once an order has a waybill, Sendway checks the courier automatically. Each row shows one badge (New → Waiting for waybill → Waybill ready → Shipped → Delivered / Returned / Canceled) with the courier’s own status text underneath, and the same status syncs to the Shopify order. Use Update status in the row menu to refresh on demand.
Shipments waiting too long at a pickup office get an orange overdue marker showing how many days they have waited, so you can act before the parcel is sent back. Hold an order to park it with an optional reason, and mark it High or Urgent priority when it needs to jump the queue.

​
Know your buyer before you ship

  • Customer risk (Starter+): a shield next to the buyer, with an index out of 100, how many parcels they have failed to collect and how many they have collected, based on the pooled record of uncollected parcels across Sendway shops. It informs, it never blocks. The card is honest about its limits: it summarises history, it does not predict.
  • Buyer footprint (Starter+): flags that this buyer has other open orders, has a parcel already waiting at an office, or looks like a duplicate of an order placed in the last 24 hours.
  • Possible fake order (Starter+): checks this order’s own data for keyboard-mashed names, vowel-less words, repeated digits, disposable email domains, and a visitor IP in a different city from the shipping address. Flagged orders also get the sendway:anomaly tag in Shopify.
  • NEkorekten (Starter+): reports from Bulgaria’s shared registry of buyers who don’t collect COD parcels, if you connected your key. You can also report a buyer from the row after a refusal. See Integrations.
  • Visitor journey: repeat buyer, impulse buy, first visit, visit number and time on site.
Sendway also writes these signals into Shopify’s own Fraud analysis card on the order, so your usual Shopify workflow sees them.

​
Order timeline (Starter+)

Order timeline in the row menu opens one thread per order: your team’s internal comments, Shopify’s own staff notes, and the milestones Sendway already knows about (order placed, waybill created, accepted by courier, out for delivery, at the office, failed attempt, delivered, returned, cancelled with its reason, SMS sent, receipt issued, held or released, priority changed). Every edit made through Sendway is recorded field by field, as before → after, and attributed to staff, the customer, or the system. Comments are archived rather than deleted, and are never shown to the buyer or the courier.

​
Packing slips (Starter+)

A packing slip (“Стокова разписка”) is a picking sheet: your store name or logo, the order and its date, tracking number, payment and delivery method, sender and customer blocks, the shipping address, the line items with SKUs and quantities, and the totals. Print it after the label by choosing Label + packing slip. It is an operational document, not a fiscal one: it carries no number and is generated fresh each time. To print your logo on it instead of your domain, upload it under Settings → Business details.

​
Other row actions

  • Send SMS: message the buyer (delivery updates, pickup reminders). See SMS.
  • Redirect shipment (Starter+, Econt only): forward an uncollected COD parcel straight to another customer who ordered the same product, with no return leg and no second shipping fee. The original order is cancelled in Shopify and counted as a refusal, and the waybill moves to the order you picked. Econt charges an edition fee once the courier has accepted the parcel.
  • Cancel waybill: cancels with the courier. Cancel or refund the order itself in Shopify as usual.
  • Mark as cancelled: for orders you handled outside Sendway. Not available while a live waybill is out, or on a delivered order.
  • Restore order: Shopify cannot uncancel, so Sendway creates a new order with a new number carrying the same products, prices and addresses. The cancelled order stays in your history.
  • Resend receipt (Starter+): re-email the fiscal receipt on card-paid orders. See Fiscal receipts.
  • AI office matching: for orders from Shopify’s native checkout where the buyer typed an address but your method delivers to offices, Sendway suggests the right courier office. The matching runs on every plan; on Starter and Pro a ✨ icon lets you accept the suggestion straight from the row.

​
Common workflows

Open the New view in the morning. Skim the list, fix anything that looks off, select all, Create waybills, then Print labels in one batch.
Open the order, change the address or office, and create the waybill again. On Econt, consider Redirect shipment instead: it hands the parcel to another buyer without a return leg.
Use Cancel waybill in the row menu. Sendway cancels it with the courier.
Watch for the orange overdue marker, then Send SMS with the “Overdue reminder” template, or let an automation do it every day.
On the Free plan, creating waybills pauses once you’ve used your 50 included orders for the month. You can still view everything; upgrade to continue immediately, or wait for the counter to reset.