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Plan: Pro.
The Orders page is where Pro fulfillment happens. Every Sendway popup order lands here automatically. From this one screen you can assign a courier, send the order, print the label, and watch the tracking status update on its own. Open the Orders page in the admin.

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Tabs

All

Everything from the popup.

New

Orders waiting to be sent.

Shipped

Sent to the courier with an AWB.

Completed

Delivered to the buyer.

Canceled

Refused, canceled, or returned.
Pagination is 30 orders per page. Cursor-based — use the Next button to walk forward through history.

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What you can do on each row

1

Assign a courier (Куриер)

Pick which connected courier account will create the label. Sendway suggests the right one based on the delivery method the buyer chose in the popup; you can override it.
2

Edit delivery

Open the edit dialog to fix a typo in the buyer’s address, change the office, or switch the courier brand before the label is printed.
3

Send (Изпрати)

Sendway calls the courier’s API, creates the AWB, and stores it on the order. The order moves to the Shipped tab.
4

Print labels

Print one label or many in a batch. Sendway pulls the official label PDF straight from the courier.

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Status sync

Once an order has an AWB, Sendway polls the courier to find out what’s happening with it. Status changes (in transit, out for delivery, delivered, refused) sync back into the order — both in Sendway and in Shopify.
Orders that go silent for too long (no status update from the courier for several days) show up on the Home dashboard under “Needs attention” so you can investigate without searching.

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Common workflows

Open the New tab in the morning. Skim the list, fix any addresses that look wrong, then select all and click Send. Print labels in one batch.
Open the order, edit the delivery to a different address or office, and click Send again. The new AWB replaces the old one on the order.
Cancel the order in Shopify. Sendway flags it on the dashboard so you can also cancel the courier label on the carrier’s side.
The Orders list inherits Shopify’s order data. Search from Shopify admin → Orders with the buyer’s name or phone, then open the order in Sendway via the linked order link.