Skip to main content
Open the Plan page in the Sendway admin to manage your subscription. All charges go through Shopify and appear on your regular Shopify bill as a “Sendway app subscription” line. There is no separate invoice and you never enter a card in Sendway.

​
What’s on the page

Current plan card

Your active plan, the days until your billing period renews, and how many of your included orders you’ve used.

Plan picker

All three plans side by side with their included orders and features, plus upgrade / cancel actions.

Usage line

On paid plans, how many orders you are over your included allowance this period and the approximate overage amount.

Subscription help

Answers to the most common billing questions, and a contact-support link.

​
The 7-day free trial

Your first paid plan starts with a 7-day free trial:
  • Billing starts only after the trial ends. Cancel before that and you pay nothing.
  • The trial is offered once per store. The clock starts at your first paid subscription and keeps running, so cancelling and re-subscribing, or uninstalling and reinstalling, only ever uses the days that are left.
  • Switching between Starter and Pro mid-trial continues the same window with the days you have left. The trial never restarts and the two plans never stack their own trials.

​
Upgrading

1

Pick a plan

Click Choose plan on Starter or Pro.
2

Confirm on Shopify

Shopify shows the subscription summary and asks you to approve it. This is standard for every Shopify app.
3

Done

You’re brought back to Sendway with the new plan active. Upgrades take effect immediately; paid features become available as soon as Shopify confirms.

​
Order usage and overage

Every plan includes a set number of orders per 30-day period (50 / 300 / 1,500). Every order in your store counts, whichever way the buyer checked out: the popup, 1 Step Checkout, or Shopify’s own checkout. Unfinished draft orders don’t. On Starter and Pro, orders beyond the allowance are billed $0.10 each and the popup never pauses. On Free, the popup pauses at the cap and resumes when the counter resets or you upgrade.
When approving a paid plan, Shopify mentions a $500 usage limit every 30 days. This is a safety ceiling Shopify requires from every usage-based app: the most Sendway could ever bill in usage charges in one period. It is not an amount you’ve agreed to pay; you’re only charged for extra orders (and SMS messages) you actually use.

​
Cancelling

You can cancel any time from the Plan page:
  • Shopify charges the current period in full (unused days aren’t refunded), and you keep every paid feature until the period ends.
  • When the period ends, your store moves to the Free plan automatically. The app stays installed and keeps working.
  • Cancelling during the free trial ends paid features immediately, and you’re not charged at all.
Cancelling is not uninstalling. If you uninstall Sendway from Shopify, your courier accounts and delivery methods are deleted. If there’s a chance you’ll come back, cancel the plan but keep the app installed; your settings are kept.

​
Changing plans: do I lose my settings?

No. Your delivery methods, courier accounts, payment and delivery rules, COD fees, branding, blocklists, bumps, quantity breaks and cross-sells are all kept when you move to a lower plan. They stop being applied while the feature is locked, and apply again if you upgrade back. Fiscal documents are the clearest example: downgrading to Free stops new receipts, but every issued receipt, its PDF, your business details and your receipt number sequence stay exactly as they were.

​
Billing on development stores

If your shop is a Shopify development store, all billing runs in test mode: you can try every plan, the trial, and the upgrade flow with no real charges.