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Plan: Pro.
Cash on delivery is wonderful for conversion and brutal on fraud — returned packages, fake addresses, and serial offenders are real costs. Sendway’s fraud protection lets you block known bad actors and cap suspicious order quantities before they’re ever placed. Open Fraud protection in the admin to enable it.

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What you can configure

Email blocklist

A list of emails that will be silently blocked from completing the popup. Matching is exact and case-insensitive.

Phone blocklist

A list of phone numbers. Matching ignores country code prefixes and only compares the last 9 digits, so the same buyer can’t sneak through by reformatting their number.

Max quantity per order

Cap the total number of items a single order can contain. Useful when fraud comes in the form of unrealistically large COD orders.

Custom blocked message

The message buyers see if they’re blocked. Keep it polite — “We can’t process this order online, please contact us” is a good default.

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How it works for the buyer

1

Buyer fills in the popup

Just like normal — name, phone, email, delivery, summary.
2

Buyer clicks Place order

Sendway runs a silent check against your blocklists and quantity cap.
3

If blocked

The buyer sees your custom message instead of an order confirmation. No order is created in Shopify.
4

If allowed

The order is placed normally and lands in your Shopify Orders.

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Practical tips

Every refused COD shipment is a candidate. Add the email and phone the moment the courier confirms the refusal.
Set it just above your usual maximum order size. Legitimate buyers placing genuinely large orders can still contact you directly.
Keep the blocked message generic so blocked buyers can’t reverse-engineer how to get around it.
Fraud protection runs at the popup submit. Orders placed via the native Shopify checkout are not filtered. If fraud is a big problem for you, also turn on Hide native buttons.