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Setup

Yes. Sendway runs as a Shopify theme app embed and works with any theme (Dawn, Trade, Sense, Impulse, or a custom build) without code edits.
Once the theme embed is active, Sendway finds every native checkout / Buy-Now button and inserts a sibling button next to each one. The native button stays clickable; only the Sendway sibling opens the popup. You don’t need to edit your theme.
Open Online Store → Themes → Customize → Theme settings → App embeds and confirm Sendway is switched on and you’ve clicked Save. Also check that you’ve picked a plan and turned on at least one delivery method. If it still doesn’t show, try Settings → General → Re-sync now, then contact support. Most of the time it’s a theme that hides cart actions in an unusual place.
No. Install, pick a plan, switch the theme embed on, and turn on your delivery methods. The setup wizard walks you through it.

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The popup

Eleven: Bulgarian, Croatian, Czech, English, French, Greek, Hungarian, Polish, Romanian, Slovak, and Slovenian. The popup picks the language automatically from the buyer’s storefront locale.
The buyer-facing text is pre-translated into all supported languages. On Starter and Pro you can change the main button wording (Settings → Mode) and the popup’s colors, rounding, font and logo (Branding tab). For full text overrides, contact support.
Yes, that’s the default. Buyers see both side by side and choose. Switch on Hide Shopify’s checkout buttons when you’re ready to make the popup the only path.
Yes, it’s mobile-first. Most stores in the region get 70%+ of orders from phones, so the popup is designed to feel like a native mobile checkout.
In 2 Step Checkout (the default, every plan) the buyer picks a pickup point or address in the popup, then finishes on Shopify’s checkout with everything prefilled. In 1 Step Checkout (Starter and Pro) a cash-on-delivery order is created the moment the buyer confirms inside the popup, with no Shopify checkout step at all. See 1 Step Checkout.

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Couriers and waybills

Not to use the popup. Buyers see courier brands and prices on every plan without any courier account connected. You need your own courier account (or an EuShipments or Shipio account) only when you want Sendway to create waybills for you, and that works on every plan too, including Free.
Six direct integrations with your own contract: Speedy, Econt, BoxNow, Sameday, Pigeon Express and Европът. Plus two accounts that cover brands you have no contract with: EuShipments, an aggregator covering Cargus, FAN Courier, GLS, ACS, ELTA, InPost and 20+ others, and Shipio, a Bulgarian 3PL that stores and ships your stock for you.
A brand is what the buyer sees in the popup: the Speedy, Econt, or BoxNow row with a logo and price. Brands work on every plan with no account. A courier account is a connection to a courier’s API (on the Couriers tab) that lets Sendway create waybills and track shipments for you. You can show many brands and connect zero accounts; buyers will still see and choose them.
Inside the popup they search by city, street, or postal code and pick from the matching offices or lockers, or open the map if you enabled it. The office list is updated automatically from each courier’s official catalog.
Yes. Sendway suggests the right office from the address on every plan, and you confirm it before shipping. On Starter and Pro you can accept the suggestion in one click from the Orders row.

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Billing

Yes. The Free plan is free forever with 50 orders per month, and your first paid plan starts with a 7-day free trial. Cancel during the trial and you pay nothing.
Every order in your store during the 30-day period, whichever way the buyer checked out. The difference between plans is what happens at the limit, not what is counted.
The popup pauses for the rest of the 30-day window and creating new waybills is paused too. Buyers can still order through Shopify’s standard checkout, so your sales keep running. Everything re-enables on its own when the next window starts, or instantly if you upgrade.
Nothing pauses. Each extra order is billed $0.10 on your Shopify bill. Shopify caps Sendway's total usage charges at $500 per 30 days as a safety ceiling.
$0.10 per message segment to Bulgarian numbers and $0.18 per segment to other supported countries. You’re only charged for messages that are actually sent, on your Shopify bill. See SMS.
No. Your courier accounts, delivery methods, branding, rules, blocklists, bumps, quantity breaks and cross-sells stay saved. They just stop being applied while you’re on a lower plan. Upgrade back and they apply again. Issued fiscal receipts and their numbering are always kept.

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Still stuck?

Contact support

Email support@sendway.eu. We usually reply within a few hours during business days.