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Setup

Yes. Sendway runs as a Shopify theme app embed and works with any theme — Dawn, Trade, Sense, Impulse, or a custom build — without code edits.
Once the theme embed is active, Sendway scans every page for native checkout / Buy-Now buttons and inserts a sibling button next to each one. The native button stays clickable — only the Sendway sibling opens the popup. You don’t need to edit your theme.
Open Online Store → Themes → Customize → Theme settings → App embeds and confirm Sendway is switched on and you’ve clicked Save. If it’s on and you still don’t see the button, contact support — most of the time it’s a theme that hides cart actions in an unusual place.
No. Install, pick a plan, switch the theme embed on — that’s the whole setup.

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The popup

Twelve: Bulgarian, Czech, English, French, German, Greek, Croatian, Hungarian, Polish, Romanian, Slovak, Slovenian. The popup auto-picks the right one from the buyer’s Shopify locale.
The standard buyer-facing text is pre-translated into all 12 languages. You can customize the CTA button label on paid plans via the Branding tab. For full text overrides, contact support.
Yes, that’s the default. Buyers see both side by side and choose. Switch on Hide native buttons when you’re ready to commit to the popup as the only path.
Yes — it’s mobile-first. Most stores in the region get 70%+ of orders from phones, so the popup is designed to feel like a native mobile checkout.

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Couriers and labels

Not to use the popup. The popup works on every plan with brand logos and live shipping prices from Shopify. You only need a courier contract if you want Sendway to create labels automatically — that’s the Pro plan, with native integrations for Speedy, Econt, BoxNow, Sameday, Pigeon Express, and EuShipments.
Six on Pro: Speedy, Econt, BoxNow, Sameday, Pigeon Express, and EuShipments. EuShipments is an aggregator that also covers Cargus, FAN Courier, GLS, ACS, Elta, and many other brands across the region under one account.
A brand is what the buyer sees in the popup — Speedy logo, Econt logo, BoxNow logo. Brands are free on every plan. A courier account is a Pro feature where you connect Sendway to a courier’s API so we can create labels for you automatically. You can show many brands and connect zero accounts — buyers will still see and choose them.

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Billing

Yes. The Free plan is free forever and covers up to 75 popup orders per month. That’s enough to fully validate the popup with real buyers before committing to a paid plan.
The popup turns off automatically for the rest of the 30-day window. Buyers can still order via Shopify’s native checkout. The popup re-enables on its own when the next window opens, or instantly if you upgrade.
Annual plans get 2 months free. Starter annual is 219.90/year(=12monthsforthepriceof10).Proannualis219.90/year (= 12 months for the price of 10). Pro annual is 459.90/year. Switch between monthly and annual any time on the Billing page.
No. Your courier credentials, bump config, branding, rules, and blocklists stay saved. They just stop being applied while you’re on a lower plan. Upgrade back and they all light up again.

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Still stuck?

Contact support

Email support@sendway.eu — we usually reply within a few hours during business days.