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Cash on delivery is the default in much of the region, but it has costs: the courier charges a COD handling commission, refused packages return at your expense, and handling cash takes time. A COD fee shifts part of that cost to the buyer (common practice in Bulgaria and Romania) or nudges buyers to prepay. Open Settings → Rules → COD fee. Available on every plan.

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Pick one source

Only one fee source applies at a time:

No fee

COD orders carry no processing fee. The default.

My own fee

A fixed amount or a percent of the order, set per country. Every plan.

The courier's COD commission

The buyer pays exactly the COD fee your courier charges you, read from your connected courier accounts. Starter+

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Your own fee, per country

1

Add a country

Each row in the table is one country.
2

Set the fee

A flat amount in your store currency, or a percentage of the order. Delete the row to stop charging in that country.
3

Save

From then on, orders paid with cash on delivery get the fee added as its own line, visible to the buyer before they confirm and on the order afterwards.

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The courier’s own commission (Starter+)

Instead of guessing what your courier charges, let Sendway pass the real commission through. The “What each courier charges” panel shows the exact terms per connected courier and per delivery type (to office, to locker, to address), always VAT included, which is what the buyer actually pays. Courier contracts are usually quoted without VAT, so the numbers there will look slightly higher than your contract. Each courier’s row is marked Measured (observed on your real shipments) or From settings (declared terms). A courier with no terms shows no fee and charges none.
Include it in the calculated shipping price: with this on, the commission is folded into the shipping price instead of appearing as a separate line, and card buyers pay it too. It applies only where Sendway calculates the shipping price; on fixed Shopify rates the fee stays its own line.
Unless you fold it into shipping, the fee applies only when the buyer pays cash on delivery. Prepaid (card) orders never get it.

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How buyers see it

  • 1 Step Checkout (Starter+): the fee shows in the popup’s summary for the buyer’s country and is added to the created order.
  • Shopify checkout mode: the fee is applied when the COD order is created, and the thank-you page shows it as a separate line.

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Tips on setting the fee

Either switch to the courier-commission source, or look up the COD handling fee in your courier’s price list and set the same amount.
A fee well above the courier’s real charge pushes price-sensitive buyers away. Between 1 and 2 euro is typical in most markets.
A common pattern: free shipping over a threshold, small COD fee always. Buyers can pay by card to skip the fee.

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Going deeper: payment rules

To hide cash on delivery entirely for high-value carts, or allow it only for certain products, use payment rules.