The shape of a rule
Every rule answers two questions:- When? — the condition (e.g. cart total over a certain amount, a specific product in the cart, buyer’s country is X).
- What happens? — the action (e.g. hide a delivery option, show one that’s hidden by default).
Common examples
Hide locker delivery for oversized products
Hide locker delivery for oversized products
Condition: Cart contains a specific product (a large item that won’t fit in a locker)
Action: Hide the locker options
Show a free-delivery option over a threshold
Show a free-delivery option over a threshold
Condition: Cart total over €100
Action: Show “Free shipping”
Restrict same-day delivery to one city
Restrict same-day delivery to one city
Condition: Buyer’s city is Sofia
Action: Show “Same-day delivery”(Everywhere else, buyers don’t see same-day at all.)
Hide expensive express options for low-value carts
Hide expensive express options for low-value carts
Condition: Cart total under €30
Action: Hide “Express delivery”
How rules combine
Rules are applied independently. Each delivery option is checked against every rule that affects it; if at least one matching rule says “hide”, it’s hidden. There’s no priority system to learn.Delivery rules affect what the buyer can pick. Once an order is placed, its chosen delivery method is recorded on the order — you can still change it from the Orders page before sending.