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Plan: Pro.
When a buyer starts checking out and then tries to leave, Exit Nudge shows a short, polite prompt: first it asks why they’re leaving, then it reacts to their answer — a discount for the price-sensitive, a contact card for the ones with questions, a reassurance for the hesitant. Open Checkout settings → Exit Nudge to set it up.

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How it works for the buyer

1

The buyer tries to leave

Closing or navigating away from the popup triggers the nudge — at most as often as you allow (every time, once per session, or once per day).
2

One question

Your question (e.g. “Why are you leaving?”) with the reasons you’ve enabled. The buyer taps one or skips.
3

A tailored reaction

Based on the reason, the buyer sees the reaction you configured — or nothing, if you chose no reaction for that answer.

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Setting it up

1

Write the question and pick reasons

One short question, plus the answer options to show. The catalog covers the common cases: shipping too expensive, price too high, delivery too slow, no convenient pickup point, wanted to pay by card, I have questions, changed my mind, just browsing, other.
2

Choose a reaction per reason

For each active reason pick what happens next:
  • Coupon — offer one of your existing Shopify discounts, with a headline and an optional countdown. Claiming applies it to the cart and returns the buyer to checkout.
  • Message — a custom reassurance or explanation.
  • Confirmation — a mini recap of their cart to nudge them over the line.
  • Urgency — a short “stock is limited” style note.
  • Contact — your phone, Viber, or a link, for buyers with questions.
  • No reaction — just record the answer.
3

Set the frequency and save

Every time / once a session / once a day.

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Where the results show

The Home dashboard gets an Exit Nudge card (last 30 days): how many times it was shown, how many orders it recovered, the recovery rate, and the revenue protected — plus a “Why buyers leave” breakdown of the answers. The answers are anonymous; use the breakdown to fix the real leak (shipping cost? delivery speed? payment options?).
Keep the coupon modest and honest. Exit offers train bargain-hunting if they’re too aggressive — the survey data is often worth more than the save itself.