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Send SMS to buyers straight from an order: shipping confirmations, pickup reminders, delivery follow-ups. Available on every plan: you pay per message on your Shopify bill, with no monthly fee and nothing to set up. There is no sender account to create and no provider to configure.

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Sending an SMS

1

Open the order's row menu and pick Send SMS

The action appears whenever the buyer’s phone number can receive SMS.
2

Write the message or pick a template

Seven ready-made templates: Cart reminder, Order confirmed, Order shipped, Ready for pickup, Overdue reminder, Delivered, Thank you. Insert live variables with one click: order number, order total, customer name, city, courier, tracking number, tracking link, cart link, days overdue. A template whose variables aren’t available yet is greyed out with the reason.
3

Check the counter

A live counter shows exactly how many SMS segments your text uses and what it will cost before you send.
4

Send now or later

Send immediately, or delay from 5 minutes up to 1 day. Scheduled messages can be cancelled any time before they go out, and cancelled messages are never charged.
Cyrillic messages are transliterated to Latin before sending (“Здравей” becomes “Zdravey”). That keeps each message within the 160-character segment instead of the 70 characters a Cyrillic SMS would otherwise cost you.

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Pricing

  • A segment is up to 160 characters, or 153 each when a long text splits into several parts. The composer always shows the segment count before you send.
  • You’re charged only for messages accepted by the carrier, as a usage line on your Shopify bill. Failed sends cost nothing.
  • SMS charges share the same $500 per 30 days safety ceiling as order overage. Shopify never lets Sendway bill past it.
  • Unlike order overage, SMS is billed during a paid plan’s free trial.
  • A shop can send up to 100 messages per 24 hours.
“Sent” means the carrier accepted the message. Mobile carriers in the region don’t return delivery receipts, so no system, Sendway included, can promise the handset received it.

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The SMS History page

Open SMS History in the navigation to see every message: status (sent, scheduled, processing, failed, cancelled), recipient, linked order, text, segment count, cost, and source (Manual, Automation with the automation’s name, or Shopify Flow). The header shows this billing period’s sent count, scheduled count and total bill. Open a row for the full body, the character and segment breakdown, a timeline, and the exact billing line. Scheduled messages have a Cancel action.

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Automating messages

Two ways, both of which land in SMS History with their own source badge:
  • Automations: Sendway’s own engine. A common setup is when a parcel has waited at the office for 3 days, send the overdue reminder.
  • Shopify Flow: the Send SMS via Sendway action, on triggers such as shipment accepted by courier, arrived at office, delivered, waiting at office (daily), and returned.