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Send transactional SMS to buyers straight from an order: shipping confirmations, pickup reminders, delivery follow-ups. Available on every plan — you pay per message on your Shopify bill, nothing monthly.

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Sending an SMS

1

Open the order's row menu and pick Send SMS

The action appears whenever the buyer’s phone number can receive SMS.
2

Write the message — or pick a template

Six ready-made templates: Cart reminder, Order confirmed, Order shipped, Ready for pickup, Delivered, Thank you. Insert live variables with one click: order number, total, customer name, city, courier, tracking number, tracking link.
3

Check the counter

A live counter shows exactly how many SMS segments your text uses and what it will cost before you send.
4

Send now or later

Send immediately, or delay by 5 minutes up to 1 day (handy for “ready for pickup” nudges). Scheduled messages can be canceled any time before they go out — canceled messages are never charged.
Cyrillic messages are automatically transliterated to Latin before sending — “Здравей” becomes “Zdravey” — which keeps each message within the cheap 160-character segment size instead of Unicode’s 70.

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Pricing

  • A segment is up to 160 characters (or 153 each when a long text splits into several parts). The composer always shows the segment count before you send.
  • You’re charged only for successfully sent messages, as a usage line on your Shopify bill. Failed sends cost nothing.
  • SMS charges share the same $500 per 30 days safety ceiling as order overage — Shopify never lets Sendway bill past it.

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The SMS History page

Open SMS History in the navigation to see every message: status (scheduled / sent / failed / canceled), recipient, linked order, text, segment count, cost, and source — Manual, Automation, or Shopify Flow. The header shows this billing period’s sent count and total bill. Scheduled-but-unsent messages have a Cancel action.

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Automating with Shopify Flow

Sendway plugs into Shopify Flow, so you can automate messages instead of sending by hand:
  • Triggers — Sendway shipment accepted by courier, arrived at office, delivered, overdue, and returned.
  • Actions — Send SMS via Sendway and Create shipment via Sendway.
A classic recipe: when a shipment arrives at the office → send the “Ready for pickup” SMS automatically. Flow-sent messages appear in SMS History with the Shopify Flow source badge.