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Buyers who filled in the popup but never confirmed, and buyers who abandoned Shopify’s own checkout, show up on the Abandoned carts page with their details and cart. Available on every plan. A cart counts as abandoned after 10 minutes of inactivity, the same threshold Shopify uses. It is worked out when you open the page, never stored.

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What you see

Four figures across the top: Abandoned value, Recovered, Previously abandoned, and SMS sent. The list has four tabs: Outstanding, Recovered, Previously abandoned and Closed. On Outstanding you can filter to carts you haven’t texted yet, or to carts with complete details. Each row shows when, the customer, how far they got (Reached), the products and the value.

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How far they got

The Reached column is a three-step rail: in cart only, then the exact field the buyer stopped on (name, phone, email, city, postal code, address, office, courier or payment), then reached checkout. A cart with a working phone and a shippable address is marked Ready to call. The customer cell also carries a journey popover: which visit this was, how long they engaged, when you first saw them, whether they have bought before, and the first and last marketing touch that brought them in.

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Recovering a cart

Send SMS

Opens the composer with the Cart reminder template ready, including the cart link that reopens their exact cart. Standard SMS pricing applies.

Build order (Starter+)

Create the order for them: review the recipient, delivery method and office, line quantities, discount and shipping price, then confirm. Sendway creates a real unpaid cash-on-delivery order.
Two more row actions help you work the list: Notes (up to 20 per cart; they carry over into the order’s note when you build it) and Close, for a buyer who has declined, with an optional reason. A closed cart can be reopened. If the buyer answered your Checkout rescue survey, the reason they gave shows on the row.
Recovery is always merchant-initiated: Sendway never texts your buyers automatically. Send recovery messages only where you have a lawful basis to contact the buyer; a transactional tone (“your cart is saved, complete it here”) works best.

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Tips

The chance of recovery drops quickly, so send the reminder within an hour or two of the abandonment.
A cart with a phone and an address is one phone call from being an order. The filter chips put those at your fingertips.
One polite reminder is enough. Repeated texts rarely convert and each one costs money. The list shows which carts you’ve already texted.